About Your Visit

About Your Visit

Planning Your Visit 
Whether you are a first-time guest or a frequent visitor to Ginger Bay, we have prepared this guide to make your experience with us most enjoyable.  Please contact us with any additional questions. We are available by phone, text or email.

Prior to your visit

Special Needs and Accommodations
Please notify Guest Services of any special needs prior to scheduling your reservation.  Knowing your needs beforehand will allow us the opportunity to find ways to accommodate a disability, within reason. Both of our locations provide handicap accessible parking, restrooms, hair stations and spa treatment rooms.  For wheelchair access at our Kirkwood location, please use the parking lot behind Ginger Bay and enter through the glass office doors.

Reservations
Reservations may be made by phone, online or by texting us.  Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments.  For group reservations, we recommend six to twelve weeks in advance.  Reserving your next treatment prior to leaving the salon will help keep you on a consistent service schedule.  For all guests new to Ginger Bay, we kindly request a valid credit card or gift card number on file in order to hold your reservation.  This is required for any service that has a booking time of 30 minutes or more.  If using a gift card to reserve your service time, the gift card value must meet or exceed the scheduled value.  No amount will be charged to your credit card before the day of services unless it falls within our cancellation policy.  Guests who have been in for more than 3 services within a 24-month period are considered existing guests. We will not require a credit card or gift card on file for services until their first recorded “No-Call No Show”.

For your convenience, you can also make your appointment reservations online by setting up an account on our website. Most services can be reserved online; however, there are some exceptions, such as color services, due to varying service time durations. Guest Services can assist you with setting up your online account and answer your online reservation questions.  Appointment reservations can also be made by phone and you can also now text us!

Deposit for Multiple and Select Services
A 50% deposit utilizing a credit card is required for scheduling two or more services and for services of higher value, such as keratin and hair extensions. For all new guest reservations, a credit card number is required to secure your reservation.  We accept all 4 major credit cards.  You may utilize another method of payment upon checkout.

Pre-booking and Standing Appointments
To ensure the date and time that is most convenient for your schedule and with your preferred technician, we recommend pre-booking your next appointment or pre-booking multiple standing appointments. Guests with standing appointments are ensured that their appointment time is the same time each month until the guest indicates otherwise.  There is no additional cost to reserve standing appointments.

Appointment Confirmations
For your convenience, we can confirm your appointments by text message or email.  You can select the method that works best for you.  We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation.  

Cancellation
As a courtesy to other guests and our team members, if you need to cancel your appointment, we require a 24-hour notice prior to your scheduled service. To cancel a salon/spa package (3 or more services) without penalty, we require 48 hours’ notice. In the event you fail to arrive for your scheduled service(s) without providing a 24/48 hour notice, up to 100% of the service cost could be charged.  

Series Cards – Best Spa Value!
We offer Series Cards for our spa services. When you purchase 3 services on a Series Card, your 4th service is 50% off and when you purchase 6 services on a Series Card, your 7th service is free. Any of our salon/spa treatments can be chosen. A Series Card expires within 18 months of the purchase date.

Online Discount
Please feel free to take advantage of our 10% discount for services listed under Open Appointments.  We appreciate our guests filling these last-minute appointment times for us. 

Health Considerations
Please inform guest services when making a reservation if you have high blood pressure, allergies, other physical ailments or disabilities or if you are pregnant, so we can assist you in selecting the most appropriate treatments. Treatments for pregnant guests are available.

Requesting a Massage Therapist
Depending upon your preference, you may request a male or female massage therapist. All of our massage therapists and aestheticians are trained to discreetly drape areas of your body not involved in the treatment and to protect your privacy at all times.

Prior to Arrival
New guest? Receiving spa treatments? Please arrive 15 minutes prior to your appointment. This will allow you time to check-in and complete necessary forms and/or prepare for your treatment.
In order to receive body treatments, all guests must be at least 18 years of age.

During your visit

Upon Arrival
Please arrive 15 minutes prior to your reserved service time to complete necessary forms and/or prepare for your treatment. For spa services, we will provide you with a robe, slippers and a locker for your personal belongings.                                                   

Attire
We suggest you do not wear jewelry and that valuables are left at home, as we are not responsible for any lost or stolen items.

Receiving a Spa Service?  Please dress comfortably.  Robes, towels, sandals, shower facilities, Aveda products and lockers are provided for you in our changing area for most spa services.  It is recommended during a spa treatment that you remove your street clothing, although undergarments may be worn if preferred.

Receiving a Hair Color Service? While we will take every precaution to protect your clothing during a color service, we ask that you not wear valuable clothing or shoes during your color service.  We will also ask that your purse be kept in a protected area within our hair stations.

Quiet Please
To maintain our peaceful atmosphere, we ask that you turn off or silence your cell phone while visiting our spa.  Talking on the phone during any spa service (massage, facials, waxing or nail services) is not permitted. Our guests expect us to maintain a quiet and relaxing environment for everyone.  

Scheduled for a Pedicure?
Don’t forget your open-toed spa sandals so you can be sure to maintain your beautiful pedicure until it is completely dry.

Receiving a Special Style?
Please arrive with clean, dry hair. Please wear a button-down shirt, which will ensure that your hair style and/or bridal veil will remain in good form. We also recommend purchasing the styling products utilized by your stylist to maintain your style throughout the day.

Receiving an eyelash perm or tint?
Please be prepared to remove your contact lenses before these services. While we can provide you with a lens case and saline solution, we know that your lens are valuable and necessary, so we recommend that you bring your own case or wear your eye glasses. 

Food/Beverage
Salon/Spa lunches are available upon request at the time of reserving your appointment.  We do not allow alcohol to be served in our spas as most of our massage and body treatments influence circulation and detoxification. We recommend that you do not consume alcohol at least 12 hours prior to your reservation.

Children
This is your day to relax. We kindly request that children do not accompany you to your salon or spa visit unless they are scheduled for a service.  Children under 14 years of age will not be allowed in the spa under any circumstances.

Gratuities
Gratuities are not included in our service prices or on our gift cards. Fifteen to twenty percent is customary; however, this is only a guideline. For your convenience, we accept gratuity payment in the form of cash, check, and credit/debit cards at the time of check-out.

Want to try another Ginger Bay professional for a fresh perspective?
Please don’t hesitate to inform Guest Services if you would like to try another service provider.  We are a team, and our professionals want you to feel comfortable experimenting with other members of our team.  Your happiness is our primary goal, and it is our hope that you will try another member of our team before trying another salon or spa. 

Referral Cards
The best compliment you can ever give us is to refer your friends and family.  Please ask your service provider for a Referral Card and receive $10 off your next retail purchase, and your friend will receive $10 off their first service.  

Product Returns
Ginger Bay will happily return any unopened products within 30 days of purchase.  For safety reasons, we cannot return or exchange any open products.

Out-of-Stock Incentive
If a product you wish to purchase is out of stock, you can pre-pay for the item and receive a 15% discount.  We will call you when the product arrives. 

About these Guidelines
We assure you that our intention in providing these guidelines is to provide our guests with the safest and most enjoyable experience. We hope you understand that we are required to follow local and state licensing laws. 

Do you have a comment or question?
We highly value your opinion. Please let us know what we could do to better serve you!  E-mail us at info@gingerbay.com.  



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