About Your Visit

About Your Visit 

COVID-19 Closure Updates will be posted as necessary.  All historical updates with be kept on our thread of information here so please continue to visit our page, download our app and visit our social sites to remain connected with us.  You are our extended family and we care about you. 

Corona VIRUS UPDATE 3/30/2020

Dear Valued Guest,

We miss you terribly and miss our team. We hope each of you are staying well and spending valuable time with your family and loved one's.  To our guests who are first responders or working in the medical field, our gratitude is beyond measure.  

Please Show The Love #STL and Support Ginger Bay during this challenging time.  When you buy from Ginger Bay, you are financially supporting: 1 ) The cost of our employee’s benefits (Health, dental and vision insurance + 401(k)); and 2) Keeping tax money in our community; 3) Keeping good jobs local; and 4) Contributing to the sustainability of our company after COVID-19.  You’re also giving yourself the Essentials you need at home to feel and look great and give you the peace of mind and wellness you NEED now AND you are investing in your future wellness journey by purchasing gift cards. 

MAINTAIN YOUR LOOK AT HOME:

We know your missing your haircuts, massages and facials.  But, you don’t have to miss your Aveda, Cosmedix, Revitalash, Murad, OPI, CBD Daily, Glow Candles and Mother Earth Pillows!

 We have 3 EASY ways for you to get your favorite Ginger Bay products:

Shipped to your Home
Curbside Pickup
Aveda.com by clicking on the link on our website Shop AVEDA

Please visit our Offers & Event Page for details. 

INVEST NOW IN YOUR FUTURE BEAUTY & WELLNESS:

  1. What else can you do….
    1. Purchase Gift Cards Online:  We know everyone is anxious to get their hair colored, arms waxed and toes polished and we are just as anxious to see all of you.  You can still support us, even while we are closed by purchasing gift cards from Ginger Bay 24/7 at https://gingerbay.com/buy-giftcards.html.   Gift cards are available in any amount, can be used for services or products and are emailed to you so you have them ready to go when we re-open. Thank you for investing in our future and in your future beauty and wellness.
    2. Purchase Face Masks for you and your loved one at www.motherearth.com.  Mother Earth Pillows is part of our Ginger Bay family of companies.  We converted our production line to create a 100% reusable/washable face mask.  For every 12 we sell, we are donating 3 to our medical community.  $23.50 for one 3-pack.  We have had to lay off 100+ employees, so thank you for supporting this small crew and keeping them safely employed.  These masks will be available for curbside pick-up too.  For Medical Facilities and employers of essential services and products, please reach out to us at: contactus@motherearthpillows.com for reduced bulk pricing.

 

EASY AND “FREE” WAYS TO SHOW THE LOVE:

  1. Please write a positive review about Ginger Bay and our team on Facebook, Google or Yelp
  2. Show us some love on Instagram, Twitter or Facebook and tag us:#gingerbaysalonspa
  3. Please continue to refer your friends and family
  4. Please pre-book and reserve multiple appointments or standing appointments so our service providers can give you the dates and times you prefer for your services
  5. Please wait for us and don’t box color or wax any body parts at home. 
  6. Send an encouraging note to your favorite Ginger Bay Team members at lovenotes@gingerbay.com.  Our team would love to hear from you!

Since we have added another TEXT line for retail orders we feel the need to clarify the following:
For Retail Orders - Text us @314-238-0312
For Appointments and other Questions:  Text us @314-966-0655 (Kirkwood) OR 636-333-1800 (Town & Country)

 Be well!


 

 CORONA VIRUS UPDATE 3/26/2020

 

Dear Valued Guest,

As the COVID-19 situation is evolving daily, our team is reminded daily of the importance of our community and each other and our world of beauty and wellness.  As Earth Month approaches, it also reminds us of our commitment to the Earth and how our decisions affect the world.  Our artists & therapists are passionate about what they do and live each day to not just provide experiences for our guests but also to be day makers and lift the human spirit. Our team misses you during this unprecedented time.  They also miss each other because we are a bonded family.

A heartfelt thank you to those of you who have reached out asking if we can work you in as soon as we reopen.  Our team will work tirelessly to accommodate you and rebuild. 

Thank you to those of you who had flu-like symptoms and rescheduled your appointment prior to our closure. Our hearts and thoughts go out to each and every one of you and your families during this time.

Many of you have also asked how we are supporting our team members and how you can support Ginger Bay during this time. 

How Ginger Bay is helping:   

Unlike artists & therapists who operate as independent contractors, Ginger Bay’s team members have access to a variety of benefits including Health Insurance and 401Ks.  

We’ve set-up a support team to help them access their benefits and are available 24/7 from our carriers and the state to answer questions and help trouble shoot their challenges.

We are providing shipping of all retail products we stock from our sister company Mother Earth Pillows so our guests can continue to purchase their products they love and continue their normal daily beauty regime.  This will help us continue to support our team as much as economically possible. See below for additional details.  

We continue to sell gift cards online and have asked our leaders to cover the rescheduling of all guests and handle guest relations to recover swiftly when we are able to return to the salon and serve you. . 

We are staying connected with our team to remain positive and care for their emotional health as well while away from their Ginger Bay family. 

Our team is provided “homeschooling” opportunities from our vendors to keep our industry strong and more powerful when we all get back to work.

How you can help

Purchase Homecare Items with US – FREE SHIPPING + FREE Samples & Love notes from us! – WE NOW SHIP DIRECTLY TO YOUR DOORSTEP STARTING MARCH 26TH! – TEXT YOUR ORDER TO 314.238.0312. CLICK HERE FOR MORE INFORMATION:  https://gingerbay.com/current-offers.html

We are now capable of fulfilling your homecare orders and shipping them directly to your door.  Our sister company, “Mother Earth Pillows” is owned and operated by Ginger Bay.  Our fulfillment center provides us the unique opportunity to package and ship products to you.  We are practicing safe handling of all products using gloves and masks from our fulfillment team.   We thank you for buying local and buying from US!  Watch our website Offers & Events page for details on retail promotions as we continue through the closure.  ALL purchases will include a FREE mini/travel AVEDA Hand Relief while quantities last.  We will take your order by texting us at 314.238.0312.  If you have a credit card on file, we will charge your card on file.  If you do not, we will contact you for payment prior to shipping.  You will receive a text when your order has shipped. 

Shipping Fee:  FREE with purchases of $50 or more Liters and Mother EArth Pillows excluded.  

Pure Privilege:  All Pure Privilege points will be awarded for all orders.  Please be patient as we are working with a skeleton crew but we promise to take care of this for all Pure Privilege members. 

Guests with scheduled services - Please don’t cancel and allow us to reschedule you. We WILL be contacting you.  Since we have had a moving target of closure mandates, this has halted how we are rescheduling guests but we WILL contact you directly and we thank you for our patience.  Our team is committed to picking up the extra hours necessary to accommodate you when we reopen.  We ask that you hang on and let us pamper you when we are back. Showing your “roots” shows your support for our industry during this time!

Gift Cards  – Please consider buying gift cards so we can continue to support our team members while they are displaced and take care of you when we reopen. Gift cards are available 24/7 online at https://gingerbay.com/buy-giftcards.html

Guests with December 2019 gift card vouchers that expire in March, 30, 2020 or February 2020 gift card vouchers that expire April 30, 2020. – please hang on to your voucher as we will be extending the expiration dates according to our closure.  March expirations will be extended June 30, 2020 and April expirations will be extended to July 31, 2020. 

Pre-book – Book an appointment into the summer months OR if you have an appointment already on the books during the closure, reschedule it instead of canceling.  If the closure is extended, we will proactively call you and move it out further.  

Love Notes – If you would like to show your artist or therapist support or just say hi, you can e-mail them via lovenotes@gingerbay.com and we will ensure they get it! They would love to hear from you.

Ginger Bay is a pillar of strength not just for our community but for the beauty industry.  We are called upon by many industry publications, webinars and podcasts at this time to provide valuable information about sustainability and business continuity planning.  Our gratitude goes out to our community, our first responders and medical professionals, our friends, and family who continue to provide all that is necessary to care for the world we live in.  We WILL be back in full force and stronger than ever and encourage everyone to take this time to nurture yourselves and loved ones.  Sometimes it is by looking inward and others by lending a helping hand. 

As our industry friends have said all to well, “We eagerly await the opportunity to connect again with our team and our guests to enrich your lives through beauty and touch”

Yours in service, health and wellness,

-The Ginger Bay Team


CORONA VIRUS UPDATE 3/20/2020

Dear Ginger Bay Guests,

Ginger Bay has made the difficult decision to close our salons temporarily from March 20 - April 2nd.  We will tentatively be reopening for services on April 3rd at 8am.  We will be contacting all guests affected by this closure to reschedule services.  We will be responding to all voicemail and text messages as we work with a small crew.  We appreciate your patience during this time.  Please check back with us as we roll our business continuity offers.  Our commitment to our staff, our guests and our community remains strong and we are diligently working to remain the strong pillar of our community for you.  We will continue to follow state, local and CDC guidelines as the climate changes daily.  We care - be well!  

 As with all small businesses, the salon industry has been widely affected.  To show your support, we are encouraging guests to purchase gift cards by visiting our gift card page here 

 

These are the steps Ginger Bay was taking to protect our team and guests. 

  • We are encouraging our guests to stay home due to illness.  We appreciate notification by phone or text if you are unable to keep your scheduled appointment. 
  • Our team is encouraged to stay home when they are feeling ill.
  • Hand sanitizer stations are installed in our restrooms and various places throughout our salons.  
  • Our team washes their hands frequently, per the CDC guidelines of 10-20 seconds with anti-bacterial soap, and sanitizes in between guests with alcohol-based hand cleansers. 
  • Anti-bacterial soap in restrooms is replacing our AVEDA Rosemary Mint and Shampure Soap temporarily.
  • Each of our team members has a CDC-approved disinfectant at their station or in treatment rooms for disinfection of hard surfaces, especially armrests which will be disinfected in between guests or prior to any service.
  • Our team members may ask you to sanitize your hands prior to services, such as manicuring and hand and arm massages, including some massage services.  Our team will sanitize their hands before providing services for you.
  • We also have plenty of AVEDA Hand Relief for dry chapped hands, which results in the hand sanitizer overuse.
  • FYI -- We have always used CDC-approved disinfectants in our salon.
  • Snack Mix has been removed from the spa lounge at our Kirkwood location, and we are, instead, offering prepackaged snacks for guests. 
  • Disposable cups for beverages are used during this time instead of glassware.
  • Disposable paper towels will be temporarily used in our restrooms.

 How can you help us prevent the spread of influenza and Coronavirus?

  • Please stay home if you are sick.
  • Wash your hands prior to your services for 10-20 seconds with soap and water.
  • Cough or sneeze into a disposable tissue and immediately sanitize.
  • Refrain from handshaking (which goes against everything we believe in with our guests, so this is only temporary!).

 


Planning Your Visit 

Whether you are a first-time guest or a frequent visitor to Ginger Bay, we have prepared this guide to make your experience with us most enjoyable.  Please contact us with any additional questions. We are available by phone, text or email.

Prior to your visit

Special Needs and Accommodations
Please notify Guest Services of any special needs prior to scheduling your reservation.  Knowing your needs beforehand will allow us the opportunity to find ways to accommodate a disability, within reason. Both of our locations provide handicap accessible parking, restrooms, hair stations and spa treatment rooms.  For wheelchair access at our Kirkwood location, please use the parking lot behind Ginger Bay and enter through the glass office doors.

Reservations
Reservations may be made by phone, online or by texting us.  Depending on the flexibility of your schedule and to ensure your desired date, we recommend making your reservation one to two weeks in advance for mid-week appointments and three to four weeks in advance for weekend appointments.  For group reservations, we recommend six to twelve weeks in advance.  Reserving your next treatment prior to leaving the salon will help keep you on a consistent service schedule.  For all guests new to Ginger Bay, we kindly request a valid credit card or gift card number on file in order to hold your reservation.  This is required for any service that has a booking time of 30 minutes or more.  If using a gift card to reserve your service time, the gift card value must meet or exceed the scheduled value.  No amount will be charged to your credit card before the day of services unless it falls within our cancellation policy.  Guests who have been in for more than 3 services within a 24-month period are considered existing guests. We will not require a credit card or gift card on file for services until their first recorded “No-Call No Show”.

For your convenience, you can also make your appointment reservations online by setting up an account on our website. Most services can be reserved online; however, there are some exceptions, such as color services, due to varying service time durations. Guest Services can assist you with setting up your online account and answer your online reservation questions.  Appointment reservations can also be made by phone and you can also now text us!

Deposit for Multiple and Select Services
A 50% deposit utilizing a credit card is required for scheduling two or more services and for services of higher value, such as keratin and hair extensions. For all new guest reservations, a credit card number is required to secure your reservation.  We accept all 4 major credit cards.  You may utilize another method of payment upon checkout.

Pre-booking and Standing Appointments
To ensure the date and time that is most convenient for your schedule and with your preferred technician, we recommend pre-booking your next appointment or pre-booking multiple standing appointments. Guests with standing appointments are ensured that their appointment time is the same time each month until the guest indicates otherwise.  There is no additional cost to reserve standing appointments.

Appointment Confirmations
For your convenience, we can confirm your appointments by text message or email.  You can select the method that works best for you.  We respectfully remind you that technology cannot always be relied upon and, therefore, it is best to put your appointments in your calendar at the time you make your reservation.  

Cancellation
As a courtesy to other guests and our team members, if you need to cancel your appointment, we require a 24-hour notice prior to your scheduled service. To cancel a salon/spa package (3 or more services) without penalty, we require 48 hours’ notice. In the event you fail to arrive for your scheduled service(s) without providing a 24/48 hour notice, up to 100% of the service cost could be charged.  

Series Cards – Best Spa Value!
We offer Series Cards for our spa services. When you purchase 3 services on a Series Card, your 4th service is 50% off and when you purchase 6 services on a Series Card, your 7th service is free. Any of our salon/spa treatments can be chosen. A Series Card expires within 18 months of the purchase date.

Online Discount
Please feel free to take advantage of our 10% discount for services listed under Open Appointments.  We appreciate our guests filling these last-minute appointment times for us. 

Health Considerations
Please inform guest services when making a reservation if you have high blood pressure, allergies, other physical ailments or disabilities or if you are pregnant, so we can assist you in selecting the most appropriate treatments. Treatments for pregnant guests are available.

Requesting a Massage Therapist
Depending upon your preference, you may request a male or female massage therapist. All of our massage therapists and aestheticians are trained to discreetly drape areas of your body not involved in the treatment and to protect your privacy at all times.

Prior to Arrival
New guest? Receiving spa treatments? Please arrive 15 minutes prior to your appointment. This will allow you time to check-in and complete necessary forms and/or prepare for your treatment.
In order to receive body treatments, all guests must be at least 18 years of age.

During your visit

Upon Arrival
Please arrive 15 minutes prior to your reserved service time to complete necessary forms and/or prepare for your treatment. For spa services, we will provide you with a robe, slippers and a locker for your personal belongings.                                                   

Attire
We suggest you do not wear jewelry and that valuables are left at home, as we are not responsible for any lost or stolen items.

Receiving a Spa Service?  Please dress comfortably.  Robes, towels, sandals, shower facilities, Aveda products and lockers are provided for you in our changing area for most spa services.  It is recommended during a spa treatment that you remove your street clothing, although undergarments may be worn if preferred.

Receiving a Hair Color Service? While we will take every precaution to protect your clothing during a color service, we ask that you not wear valuable clothing or shoes during your color service.  We will also ask that your purse be kept in a protected area within our hair stations.

Quiet Please
To maintain our peaceful atmosphere, we ask that you turn off or silence your cell phone while visiting our spa.  Talking on the phone during any spa service (massage, facials, waxing or nail services) is not permitted. Our guests expect us to maintain a quiet and relaxing environment for everyone.  

Scheduled for a Pedicure?
Don’t forget your open-toed spa sandals so you can be sure to maintain your beautiful pedicure until it is completely dry.

Receiving a Special Style?
Please arrive with clean, dry hair. Please wear a button-down shirt, which will ensure that your hair style and/or bridal veil will remain in good form. We also recommend purchasing the styling products utilized by your stylist to maintain your style throughout the day.

Receiving an eyelash perm or tint?
Please be prepared to remove your contact lenses before these services. While we can provide you with a lens case and saline solution, we know that your lens are valuable and necessary, so we recommend that you bring your own case or wear your eye glasses. 

Food/Beverage
Salon/Spa lunches are available upon request at the time of reserving your appointment.  We do not allow alcohol to be served in our spas as most of our massage and body treatments influence circulation and detoxification. We recommend that you do not consume alcohol at least 12 hours prior to your reservation.

Children
This is your day to relax. We kindly request that children do not accompany you to your salon or spa visit unless they are scheduled for a service.  Children under 14 years of age will not be allowed in the spa under any circumstances.

Gratuities
Gratuities are not included in our service prices or on our gift cards. Fifteen to twenty percent is customary; however, this is only a guideline. For your convenience, we accept gratuity payment in the form of cash, check, and credit/debit cards at the time of check-out.

Want to try another Ginger Bay professional for a fresh perspective?
Please don’t hesitate to inform Guest Services if you would like to try another service provider.  We are a team, and our professionals want you to feel comfortable experimenting with other members of our team.  Your happiness is our primary goal, and it is our hope that you will try another member of our team before trying another salon or spa. 

Referral Cards
The best compliment you can ever give us is to refer your friends and family.  Please ask your service provider for a Referral Card and receive $10 off your next retail purchase, and your friend will receive $10 off their first service.  

Product Returns
Ginger Bay will happily return any unopened products within 30 days of purchase.  For safety reasons, we cannot return or exchange any open products.

Out-of-Stock Incentive
If a product you wish to purchase is out of stock, you can pre-pay for the item and receive a 15% discount.  We will call you when the product arrives. 

About these Guidelines
We assure you that our intention in providing these guidelines is to provide our guests with the safest and most enjoyable experience. We hope you understand that we are required to follow local and state licensing laws. 

Payment Options

Ginger Bay proudly accepts Visa, Mastercard, Discover & American Express.

Beginning January 2, 2020, we will no longer accept personal checks.

 

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Do you have a comment or question?
We highly value your opinion. Please let us know what we could do to better serve you!  E-mail us at info@gingerbay.com.  



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